Elderly Care Services

Frequently Asked Questions

Elderly care services provide daily living support, health monitoring, and emotional care to help seniors live safely and with dignity in the community.

You may apply online, by phone, or in person at our service centre. Our staff will arrange an initial assessment and help you complete registration once eligibility is confirmed.

Services are generally available to people aged 65 or above who need support with daily living or care. Eligibility may vary depending on health conditions and family support.

Fees depend on the type of service, number of hours, and individual financial circumstances. Some programmes may be subsidised by government or funding bodies—please contact us for details.

Yes. We offer home-based care including personal care, meal assistance, escort to medical appointments, and basic home safety checks so seniors can receive support at home.

All caregivers receive professional training and hold relevant qualifications or experience. We also provide ongoing training to maintain service quality.

Service hours can be arranged flexibly according to individual needs, including daytime, evening, and weekend slots. Schedules are discussed with you and your family when creating the care plan.

You may call our hotline, send an email, or use the online booking form. We will respond within two working days and arrange a suitable follow-up.

For medical or safety emergencies, please call 999 immediately. For urgent but non-emergency support, contact our 24-hour support hotline and we will provide guidance or referrals as needed.

Yes. We develop personalised care plans based on the senior's health, lifestyle, and family support, and review and adjust them regularly.